Troubleshooting Guide

SAMSUNG LASER PRINTER
Troubleshooting Guide

Samsung ML-2510 / ML-2570 Series

This guide provides helpful information for what to do
if you encounter an error while using your printer.

This guide includes :

  • Jam Messages
  • Tray Messages
  • Supply Messages
  • Other Messages
            •


Paper Jam at the tray 1

If you cannot see the flash animation, click here

The image may differ depending on the printer in use.
Remove the jammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the standard tray. If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge.

Open and close the front cover to resume printing the document from failed pages.


Paper Jam inside Printer

The image may differ depending on the printer in use.
Open the front cover and pull the toner cartridge out.

If necessary, pull the manual tray out.

Remove the jammed paper by gently pulling it out. If you do not see the jammed paper or if there is any resistance removing the paper, stop pulling and go to the paper exit area.

If necessary, reinsert the manual tray.

Replace the toner cartridge and close the front cover. Printing automatically resumes.


Paper Jam at the paper exit area

The image may differ depending on the printer in use.
Open and close the front cover. The jammed paper is automatically ejected from the printer.

Gently pull the jammed paper out of the output tray. If you do not see the jammed paper or if there is any resistance when you pull, stop pulling and go to the next step.

Open the top cover and inner cover.

Loosen the jammed paper if it is caught in the heat roller. Then gently pull the jammed paper out.

Close the inner cover and top cover. Printing automatically resumes.


Load Specified Paper in the Tray 1

The image may differ depending on the printer in use.
Open the tray and load paper with the side to be printed on facing up.


Load Specified Paper in the Manual Feed

The image may differ depending on the printer in use.
Load the paper in the manual tray with the side to be printed on facing up.

Adjust the manual tray paper width guides to the width of the paper. Do not force too much, or the paper will bend, which could result in a paper jam or skew.

Press the Cancel button. The printer picks up the print media and prints.

Insert the next sheet into the manual tray and press the Cancel button.

Repeat this step for every page to be printed


Manual Feed Mode

The image may differ depending on the printer in use.
Press the Cancel button.

Insert the next sheet into the manual tray and press the Cancel button.

Repeat this step for every page to be printed.


Replace Toner Cartridge

The image may differ depending on the printer in use.

Toner is low or the drum life is exhausted.

Open the front cover.

Pull the old toner cartridge out.

Remove the new toner cartridge from its bag.

Thoroughly shake the cartridge 5 or 6 times to distribute the toner evenly inside the cartridge.

Remove the paper protecting the toner cartridge by pulling the packing tape.

Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the printer. Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until it locks into place completely.

Close the front cover. Make sure that the cover is securely closed.


Install Toner Cartridge

The image may differ depending on the printer in use.

The toner cartridge is missing or installed incorrectly. Install or reset the toner cartridge.

Open the front cover.

Remove the new toner cartridge from its bag.

Thoroughly shake the cartridge 5 or 6 times to distribute the toner evenly inside the cartridge.

Remove the paper protecting the toner cartridge by pulling the packing tape.

Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the printer. Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until it locks into place completely.

Close the front cover. Make sure that the cover is securely closed.


USB Printer is off-line

The image may differ depending on the printer in use.
Connect USB cable to printer.

Plug the printer in, then turn the printer on.


Network Printer is off-line

The image may differ depending on the printer in use.
Connect Network cable to printer.

Plug the printer in, then turn the printer on.


Printer System Error

The image may differ depending on the printer in use.
Check the red lamp turned on.

Turn off the printer.

Wait at least 10 seconds, and then turn on the printer.

If the problem persists, contact a service representative.


Cover Open

The image may differ depending on the printer in use.

Close cover firmly.


IP address Conflict

The image may differ depending on the printer in use.

Contact your network administrator and choose an address within your subnet which will not conflict with any other devices.


FAQ
A. What are the system requirements for Smart Panel and Troubleshooting Guide?

Operating System : Windows 98, Me, NT 4.0, 2000, 2003 or XP
 | Linux / Mac OS X 10.3 or later
Required Software : Flash Animation Player or Plug-in,
 | Internet Explorer version 5 or later
Connection : USB and network

B. I cannot see flash animation in the Troubleshooting Guide.
How can I see flash animation?
1) Download the flash player from the Macromedia website.
2) If you cannot connect to the internet, click here to install the flash animation player.
3) If you cannot see flash animation after installing the flash animation player for
Internet Explorer 5 (and above), clean out the temporary files folder:
a. Open Internet Explorer and click Tools.
b. Click Internet Options.
c. On the General tab, click the Delete Files button in the Temporary Internet Files section.
d. Check the option Delete all offline content in the Delete Fields dialog box.
e. Click OK. The temporary internet files are deleted.
f. Reopen this troubleshooting guide.

Available when you use Windows.
Network connection is supported by only Smart Panel for Windows.