The following topic is for Retail build only (usonly build tag)

Localization Note--Do not localize this topic.


Contents

How to Print this Support Supplement

HP Scanner Overview

Copyright and Trademark Information

Environmental Specifications

Scanner Specifications

Regulatory Information

Warranty Information

Service Information

Contacting HP Customer Services

What's on the Installation Supplement CD

Installing Your Scanner

Installation Troubleshooting

Installation Errors List

Running a Scan Test

Third Party Software Support


The following topic is for Retail and Comdex build of the support supplement for the 3300C only

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How To Print This Document

Although this is an online help system, you can print this entire document, sections of the document, or individual topics.

To print the entire document, click here.

To print the Scanner Overview section, click here.

To print the Warranty and Service section, click here.

To print the Opening the Box section, click here.

To print the Troubleshooting section, click here.

To print an individual topic

1.	Go to the topic you want to print.

2.	Click the Print button at the top of the window.


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Product Overview

Congratulations on the purchase of your HP ScanJet scanner. The HP ScanJet scanner is an easy-to-use color flatbed scanner that allows you to:

•	scan and save images to your computer's hard disk

•	scan and edit text using Optical Character Resolution (OCR) software

•	scan images and text into applications such as word processing programs or image editing programs

•	fax documents using a modem and fax software

•	scan images and text directly to a printer, thus using the scanner as a copier

The HP ScanJet scanner is easy to install and operate. Within a few minutes, your scanner is installed and ready to use.


The following topic is for Retail build only (usonly build tag)

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What's on the HP Scanning Software CD-ROM

Your HP ScanJet scanner comes with an HP Scanning Software CD-ROM that includes the following files and programs:

•	HP ScanJet scanner installation program (SETUP.EXE)

•	HP ScanJet scanning software (HP PrecisionScan LT, HP ScanJet Copy Utility, OCR Libraries)

•	This online Support Supplement file

•	Creative Ideas Guide

•	Adobe® PhotoDeluxe™ image editor

•	Professor Franklin's Instant Photo Effects


The following topic is for the HP ScanJet 3300C only

Localization Note--Localize this topic.


Copyright and Trademark Information

© Hewlett-Packard Company 1999

All Rights Reserved.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws.

Restricted Rights Legend

Use, duplication or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause 52.227-FAR14.

Material scanned by this product may be protected by governmental laws and other regulation, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

First Edition:	March 1999

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

 As an ENERGY STAR Partner, Hewlett-Packard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency.


The following topic is for the HP ScanJet 3300C Comdex and Retail versions only

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Warranty Information

HEWLETT-PACKARD

LIMITED WARRANTY STATEMENT

HP PRODUCT	DURATION OF LIMITED WARRANTY
HP ScanJet 3300C Scanner	90 days free hardware warranty. (Warranty expires 90 days from the date of purchase.)
1.	HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.

2.	HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3.	HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

4.	HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

5.	Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

6.	HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A  PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.

7.	TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.


The following topic is for the HP ScanJet 3300C.

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Environmental Specifications

HP ScanJet 3300C

Maximum Operating Conditions

5 degrees C to 40 degrees C

Humidity range 15% - 80%

Storage Conditions

Temperature	Maximum Humidity

-40 degrees C to 0 degrees C	----------------------

1 degree C to70 degrees C	80%


The following topic is for the HP ScanJet 3300C.

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Scanner Specifications

Scanner Feature	Specification
Scanner type	Flatbed
Maximum document size	8.5 in by 11.66 in (216 mm by 297 mm), letter width by A4 length
Scanning element	Charge-coupled device
Interface	Universal Serial Bus
Optical resolution	600 x 1200 ppi
Selectable resolution	12 ppi to 9600 ppi at 100% scaling
Image processing (options)	Dithering, thresholding, scaling, interpolation, gamma adjustment, matrix adjustment
AC line voltage	100 - 120 VAC, 60Hz 100 - 240 VAC, 50/60Hz
Power consumption	21 W maximum, 8 W idle mode, ENERGY STAR compliant As an ENERGY STAR Partner, Hewlett-Packard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Weight	7.7 lb (3.5 kg)


The following topic is for the HP ScanJet 3300C.

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Installing the Scanner

Installing the HP ScanJet scanner is quick and easy. In just a short time, you can scan and copy documents. The table below lists the steps required to install the scanner.

Installation Steps

1. 	Install HP ScanJet scanner software.

2.	Unlock the scanner.

3.	Connect the USB cable and the power cable.

4.	Install additional software.


The following topic is for the HP ScanJet 3300C.

Localization Note--Localize this topic.


USB Port

Universal Serial Bus (USB) ports are true plug-and-play serial ports used for attaching devices to computers. With USB ports, you no longer need to set device addresses or terminate devices in a chain. With the use of USB hubs, you can attach many USB devices to one USB port.

Click here to see USB troubleshooting information.


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Windows 95 Version

To check your version of Windows 95, go to the Windows 95 section.


The "Contact HP Directly" topic below is for the Retail and Comdex Builds.

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Contact HP Directly

HP ScanJet Education and Assistance Center

HP Customer Care Online

HP Customer Care User Forums

HP Customer Care by Fax

HP Driver Distribution Program

HP Support Assistant CD-ROM

HP Customer Care by Phone


The following topic is for the HP ScanJet 3300C

Localization Note--Localize this topic.


Regulatory Information

German Noise Declaration

The German noise declaration is required in Germany. It gives noise output figures for the scanner.

Geraeuschemission

LpS < 70 dB

am Arbeitsplatz

normaler Betrieb

nach DIN 45635 T. 19

Die Daten sind die Ergebnisse von Typenpruefungen

FCC DECLARATION OF CONFORMITY

Supplier's Name:	Hewlett-Packard Company
Supplier's Address:	Greeley Hardcopy Division  700 71st Avenue Greeley, Colorado   80634  USA
Contact Person:	GHC Regulatory Manager
Telephone:	970 350-5600
Product Name:	HP ScanJet 3300C
Model Number(s):	C7680 (may contain suffix)
Product Options:	The following options may contain suffix: C7682, C7683, C7687
The supplier listed above declares that this product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•	Reorient or relocate the receiving antenna.

•	Increase the separation between the equipment and receiver.

•	Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•	Consult the dealer or an experienced radio/TV technician for help.

Changes or modification of this equipment not expressly approved by Hewlett-Packard could void the user's authority to operate this equipment. Only use the cables, connectors, power cords and accessories supplied with this equipment or expressly approved by Hewlett-Packard.

Test report on file: C7680-1

Date:  July, 1999

EU DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Supplier's Name:	Hewlett-Packard Company
Supplier's Address:	Greeley Hardcopy Division 700 71st Avenue Greeley, Colorado 80634 USA

declares, that the product

Product Name:	HP ScanJet 3300C
Model Number(s):	C7680 (may contain suffix)
Product Options:	The following options may contain suffix: C7682, C7683, C7687

conforms to the following Product Specifications:

Safety:	IEC 950:1991+A1:1992+A2:1993+A3:1995+A4:1996 EN 60950:1992+A1:1992+A2:1993+A3:1995+A4:1997+A11:1997 EN 60825-1:1994 Class 1
EMC:	CISPR 22: 1993+A1+A2, Class B / EN 55022: 1994+A1+A2, Class B IEC 1000-3-2: 1995 / EN 61000-3-2: 1995 IEC 1000-3-3: 1994 / EN 61000-3-3: 1995 EN 50082-1: 1992      IEC 801-2: 1991 / prEN 55024-2: 1992, 4kV CD, 8kV AD      IEC 801-3: 1984 / prEN 55024-3: 1991, 3 V/m      IEC 801-4: 1988 / prEN 55024-4: 1992, 1kV Power Lines

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE-marking accordingly.  LEDs in this product are Class 1 in accordance to EN60825-1

Greeley, Colorado, USA

July, 1999


The following topic is for 3300C build or Retail, Comdex, and World

Localization Note--Localize this topic.


HP Customer Care by Phone

HP's Customer Care Center can help resolve problems with setup, configuration, and installation of your HP ScanJet scanner. Questions relating to operating systems, network configurations, or network operating systems should, however, be referred to your HP authorized dealer.

To find the customer support number near you, refer to the HP Customer Care Center phone numbers.

Note	Please have your scanner serial number and date of purchase ready when calling.

Note	There is a fee for phone support in some regions. Prices and coverage may vary by country, and are subject to change without notice.


Support Supplement Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the written consent of the Hewlett-Packard Company.

Changes or modification of this equipment not expressly approved by Hewlett-Packard could void the user's authority to operate this equipment. Only use the cables, connectors, power cords and accessories supplied with this equipment or expressly approved by Hewlett-Packard.


Hardware Repair Services

To speak to someone to verify that your scanner needs repair, please call the HP Customer Care Center. If your scanner requires repair, the HP Support Agent will coordinate the process. This service is free of charge during the warranty period of your scanner. Beyond the warranty period, repairs will be charged on a time and materials basis.


Contacting the HP Customer Care Center

At Hewlett-Packard, we do everything we can before you purchase your scanner to make sure that you will never have trouble with it. However, should you encounter a problem, just follow the steps outlined here.

1. Consult information provided with the scanner.

2. Consult the README.DOC file provided with the software installation.

3. Contact an HP authorized dealer.

4. Contact HP directly.


Consult Information Provided with the Scanner

Review the Information in this Support Supplement

The fastest way to solve problems is to refer to the online troubleshooting guide, which outlines corrective steps that should solve common problems you may encounter when installing your HP ScanJet scanner.

Use Online Help

The software programs that come with your HP ScanJet scanner have online help. The HP scanning software has a Help button to provide you with information and answers to your questions.

Read Readme.doc

Click here [image] to open the Readme.doc file, which contains late-breaking information about your scanner.


Contact your HP Authorized Dealer

The HP authorized dealer who sold you your scanner is in the strongest position to help you, because he or she has the best understanding of your needs and the environment in which you are working. All HP authorized dealers have been trained to handle most problems you are likely to encounter.


HP Customer Care Center Phone Numbers

Hewlett-Packard products are sold and supported worldwide through Hewlett-Packard Sales and Service Offices and through authorized HP dealers. To find a service-authorized HP dealer, select one of the countries listed below. For items marked with an asterisk (*), contact the HP office listed for that country.

Argentina

Australia/New Zealand

Austria

Belgium

Brazil

Canada

Chile

China

Columbia

Czech Republic

Denmark

Finland

France

Germany

Greece

Hong Kong

Hungary

Italy

Korea

Latin American Headquarters

Mexico-D.F.

Mexico-Guadalajara

Mexico-Monterrey

Middle East/Africa

Netherlands

Norway

Poland

Portugal

Russia

Singapore/South East Asia

Spain

Sweden

Switzerland

Taiwan

Turkey

United Kingdom

United States

Venezuela


HP Customer Care Center Phone Numbers

Argentina

Hewlett-Packard Argentina

Montañeses 2148/50CP1428

Buenos Aires

Argentina

Customer Care Center:

(541) 787-8080

HP First Fax:*

Australia/New Zealand

Hewlett-Packard Australia Ltd.

31-41 Joseph Street

Blackburn, Victoria 3130

Australia

Telephone: 61 3 272-2895

Customer Care Center:

351 Burwood Hwy

Forest Hill, Victoria 3131

61 3 8877 5786 (Reception)

Support:

61 3 8877 8000 (Australia)

64 9 356 6640 (New Zealand)

HP First Fax:

61 3 9272 2627 (Australia)

64 9 356 6642 (New Zealand)

Austria

Hewlett-Packard Ges.m.b.H.

Lieblegasse 1

P.O. Box 72

A-1222 Vienna

Austria

Customer Care Center:*

Belgium

Hewlett-Packard Belgium SA/NV

Boulevard de la Woluwe, 100, Woluwedal

B-1200 Brussels

Belgium

Customer Care Center:

02 626 8806 (Dutch)

02 626 8807 (French)

HP First Fax:

0800 1 1906 (Dutch)

0800 1 7043 (French)

Brazil

Hewlett-Packard Brasil SA

Alameda Rio Negro, 750

Alphaville, 06454-000 Barueri

Sao Paulo, Brasil

Telephone: (011) 7296-8000

Customer Care Center:

011 829 6612

HP First Fax:*

Canada

Hewlett-Packard (Canada) Ltd.

5150 Spectrum Way

Mississauga, On.

Canada

L4W 5G1

(905) 206-4725

Customer Care Center: (905) 206-4663

HP First Fax:

800 333-1917

208 334-4809

Chile

Hewlett-Packard de Chile

Avenida Andrés Bello 2777 Of. 1

Los Condes

Santiago, Chile

Customer Care Center:

800 360999

HP First Fax:*

China

Hewlett-Packard China

14/F, HP Building

No. 2, Dong San Huan Nan Lu

Chao Yang District

Beijing, 100022, P.R.C

CCC Hotline: 8610-65645959

Fax: 8610-65668280

800: 800-810-5959

Columbia

Hewlett-Packard Colombia

Calle 100 No. 8A-55 Torre C Oficina 309

Bogota, Columbia

Customer Care Center:*

HP First Fax: *

Czech Republic

Hewlett-Packard S. R. O.

Novodvorska 82

14200 Praha 414

Czech Republic

Telephone: 42 (2) 471 7321

Customer Care Center:*

Denmark

Hewlett-Packard A/S

Kongevejen 25

DK-3460 Birkerød

Denmark

Customer Care Center:*

Finland

Hewlett-Packard Oy

Piispankalliontie 17

P.O. Box 68

FIN-02207 Espoo

Finland

Customer Care Center:*

France

Hewlett-Packard France

42, Quai du Point du Jour

F-92659 Boulogne

France

Customer Care Center:

04 50 43 9853

HP First Fax: 0800 90 59 00

Germany

Hewlett-Packard GmbH

Herrenberger Strasse 130

71034 Böblingen

Germany

Customer Care Center:

0180 5 25 81 43

Greece

Hewlett-Packard Hellas

62, Kifissias Avenue

GR Maroussi-Athens 15125

Greece

Telephone: 30 1 689 64 11

Customer Care Center:*

Hong Kong

Hewlett-Packard Asia Pacific Ltd.

17-21/F Shell Tower, Times Square

1 Matheson Street, Causeway Bay

Hong Kong

Telephone: 852 599-7777

Customer Care Center: 800 7729

HP First Fax: 2506 2422

Hungary

Hewlett-Packard & Magyarország Kft.

Erzsebet kiralyne utja 1/c

H-1146 Budapest

Hungary

Telephone: 36 (1) 2524505

Customer Care Center:*

Italy

Hewlett-Packard Italiana S.p.A.

Via Giuseppe di Vittorio, 9

1-20063 Cernusco sul Naviglio

Milano

Italy

Customer Care Center:

02 26410350

HP First Fax: 1678 59020

Korea

Yongsan Electronic Office

1F1, 16-58

Hangangro3-ga, Yongsan-gu

Seoul 140-013

Korea

Customer Care Center:

3270-0700 (within Seoul)

080 999 0700 (outside Seoul)

080-999-0700 (toll free, outside Seoul)

HP First Fax: 769-0543 => 02-769-0543

Latin American Headquarters

Waterford Building, 9th floor

5200 Blue Lagoon Drive

Suite 950

Miami, FL 33126

U.S.A.

Telephone: 305 267 4220

Customer Care Center:*

HP First Fax:*

Mexico-Guadalajara

Hewlett-Packard de México,

S.A. de C.V.

Montemorelos No. 299

Fracc. Loma Bonita Zapopan

C.P. 45060

Guadalajara

Mexico

Telephone: 669 95 00

Customer Care Center:*

HP First Fax:*

Mexico-Monterrey

Hewlett-Packard de México,

S.A. de C.V.

Calzada del Valle Oriente No. 409

4o. Piso

Colonia del Valle

Garza Garcia, 76030

Monterrey

Mexico

Telephone: 378-42-40

Customer Care Center:*

HP First Fax:*

Mexico-D.F.

Hewlett-Packard de México,

S.A. de C.V.

Prolongación Reforma 700

Col. Lomas de Santa. Fé

01210 México, D.F.

Customer Care Center:

011 525 265 3330 (Mexico City)

01 800 22147 (outside Mexico City)

01 800 90529 (outside Mexico City)

HP First Fax:*

Middle East/Africa

Middle East, Central Africa

Sales Headquarters

Hewlett-Packard S.A.

Rue de Veyrot 39CH-1217 Meyrin 1 (Geneva)

Switzerland

Customer Care Center:*

Netherlands

Hewlett-Packard Nederland B.B.

Startbaan 16

NL-1187 XR Amstelveen

P.O. Box 667

The Netherlands

Customer Care Center:

020 606 8751

HP First Fax: 06 022 2420

Norway

Hewlett-Packard Norge A/S

Drammensveien 169

Box 60 Skøyen

N-0212 Oslo

Norway

Customer Care Center:*

Poland

Hewlett-Packard Polska Sp. z.o.o.

UI.Newelska Nr. 6

PL-01447 Warszawa

Poland

Telephone: 48 22 37 50 65

Customer Care Center:*

Portugal

Hewlett-Packard Portugal, S.A.

Rua Gregório Lopes, Lote 1732A

1400 Lisboa

Portugal

Telephone: 351 1-3017330

Customer Care Center:*

Russia

Hewlett-Packard Representative Office

Pokrovski Blvd. 4/17 KV12

101000 Moscow

Russia

Telephone: 7095 923 50 01

Customer Care Center:*

Singapore/South East Asia

Hewlett-Packard Singapore (Sales) Pte Ltd.

450 Alexandra Road

Singapore 119960

Telephone: 65 275-3888Fax : 65 275-6839

Customer Care Center:

65 272 5300 (Singapore)

603 295 2566 (Malaysia)

662 661 4011 and 662 661 4012 (Thailand)

21 350 3408 (Indonesia)

HP First Fax:

65 275 7251 (Singapore)

03 298 2478 (Malaysia)

02 661 3511 (Thailand)

21 352 2044 (Indonesia)

Spain

Hewlett-Packard Española, S.A.

E28230 Las Rozas

Crta. del la Coruña, km 16,500

Madrid

Spain

Customer Care Center: 902 321 123

HP First Fax: 900 99 31 23

Sweden

Hewlett-Packard Sverige AB

Skalholtsgatan 9

Box 19

S-164 93 Kista

Sweden

Customer Care Center:*

Switzerland

Hewlett-Packard (Schweiz) AG

In der Luberzen 29

CH-8902 Urdorf

Switzerland

Customer Care Center: 084 880 1111

HP First Fax:

155 1527 (German)

155 1526 (French)

Taiwan

Hewlett-Packard Taiwan Ltd.

8F, 337 Fu-Hsing North Road

Taipei, 105

Taiwan R.O.C.

Telephone: 886 2 712 0404

Customer Care Center: 2717 0055

HP First Fax:*

Turkey

Hewlett-Packard

Bilgisayar ve Ölcüm Sistemleri AS

19 Mayis cad.Nova/Baran

Plaza K.12 (Headquarters)

80220 S is li-Istanbul

Turkey

Customer Care Center:*

United Kingdom

Hewlett-Packard Limited

Cain Road

Bracknell

GB-Berkshire RG12 1HN

United Kingdom

Telephone: 344 363344

Customer Care Center:

0171 512 5202

01 662 5525 (Ireland)

HP First Fax: 0800 960 271

Venezuela

Hewlett-Packard de Venezuela

3a. Transversal Los Ruices Norte

Edificio Segre

Caracas, Venezuela

Telephone: 58 2 239 5664

Customer Care Center:*

HP First Fax:*


The following topic is for the 3300C


United States

Hewlett-Packard Company

Customer Care Center

Monday - Friday 6 a.m. to 10 p.m.

Saturday 9 a.m. to 4 p.m.

(Mountain Time Zone)

(900) 555-0012.  Charges are $2.50 per minute, charged to your phone bill.  Charges begin only when you connect with a consultant.  If, during your phone call, it is determined that your scanner requires repair, and you are within your scanner’s hardware warranty period, your phone charges will be reversed.

Note: Prices and coverage are subject to change without notice.

HP First Fax:

800 333-1917

208 334-4809


HP Customer Care Online

Click your way to a quick solution! www.hp.com/cposupport/eschome.html is a great place to go for answers to questions about your HP products.  You’ll get instant access to helpful tips and tricks, downloadable drivers, and the latest product and software updates—24 hours a day, 7 days a week.  All without picking up the phone.


HP Customer Care User Forums

They’re friendly.  They’re informative.  Check out our online user forums.  Review existing messages left by other HP product owners, or post your questions then check back later for ideas and suggestions.  You can access the forums directly through www.hp.com/cposupport/eschome.html.


HP Customer Care by Fax (HP FIRST)

HP FIRST, HP's automated fax-back system, provides immediate access to product support information, such as:

•	Answers to the most frequently asked questions about your scanner.

•	Product hardware and software compatibility guides.

•	Technical application notes for using your scanner with specific software and hardware.

•	Information on how to obtain updated scanner software.

Note	You need to use a touch-tone phone or the phone set of your fax machine to access HP FIRST.

This free service is available in some countries by dialing the HP FIRST phone numbers shown in the HP Customer Care Center phone numbers list.

This free service is available in the USA and Canada by dialing (800) 333-1917 or (208) 344-4809.

To use this service:

Call the system. A voice prompt welcomes you and guides you to the information you need. You need to give the phone number of the fax machine where you wish to receive the documents you select.

We suggest you initially request the index, which lists all available documents.

Once you receive the HP FIRST index, choose the documents you need.

Call HP FIRST again. A voice prompt asks you for the index number of the documents you have selected and would like to have faxed to you.

Selected documents will be sent (English only) immediately to the fax number you have specified.


HP Bulletin Board Service

Our electronic download service provides access to technical support (product information and troubleshooting hints) using a dial-up modem (up to 14,400 baud) on standard phone lines.  Set your communication software to N,8,1.  For large files at least 9600 baud speed is required due to the long transmission time.  The only cost for using this service is the phone charges.

Australia	+61-3-9890-0276
China	+86-10-65669158,  86-10-65669159
Europe	+31 (0) 495 54 6909
India	+91-11-682-6023
Indonesia	+62-21-3862760
New Zealand	+64-9-356-3660
Philippines	+632-811-0528
Singapore	+65-274-0051


HP ScanJet Education and Assistance Center

Looking for software upgrades, accessories, demos and tutorials, or creative project ideas for your scanner?  Wondering how to find more ways to use your present scanner, achieve more professional results, or even comparison shop for a scanner? Visit the HP ScanJet Education and Assistance Center on the World Wide Web at:

http://www.scanjet.hp.com


HP Support Assistant CD-ROM

This online information system provides technical information on a variety of HP personal computers and peripheral products (including HP ScanJet scanners) and is available on a subscription basis. The information is contained on a CD-ROM that is updated quarterly and mailed to you as part of the subscription. This system runs on any personal computer using Windows.

•	To subscribe, call (800) 457-1762 and press 2.


HP Driver Distribution Program

As upgrades to your application software occur, or more functionality from the scanner is needed, it may be necessary for you to update your scanning software.

To obtain the latest revision of our scanner drivers and software, either:

•	Check the Customer Care Online at www.hp.com/cposupport/eschome.html.

•	Call (661) 257-5565 (U.S. and Canada only)

Monday through Friday:  6 am to 10 pm Mountain Time Zone

Saturday:  9 am to 4 pm Mountain Time Zone

Acquisition charges apply.


The following topic is for the HP ScanJet 3300C


Windows 98

If you are running Windows 98 and your computer has a USB port, your system is compatible with your HP ScanJet scanner.

Did the installation program run completely?

Yes

No. Installation errors occurred.


The following topic is for the HP ScanJet 3300C


Windows NT

The HP ScanJet scanner does not work under Windows NT. You will need to install Windows 98 or return the HP ScanJet scanner and purchase another HP scanner that works with your system.


The following topic is for the HP ScanJet 3300C


Windows 3.x

The HP ScanJet scanner does not work under Windows 3.x. You will need to upgrade your operating system to Windows 98 or return the HP ScanJet scanner and purchase another HP scanner that works with your system.


The following topic is for the HP ScanJet 3300C


Windows 95

The HP ScanJet scanner does not work under Windows 95. You will need to upgrade your operating system to Windows 98 or return the HP ScanJet scanner and purchase another HP scanner that works with your system.


The following topic is for the HP ScanJet 3300C


Any Other Operating System

The HP ScanJet scanner is designed to work under the Windows 98 operating system. You will need to install Windows 98 or return the HP ScanJet scanner and purchase another HP scanner that works with your system.


What Is the Scanner Doing?

If the installation program ran completely, but the scanner does not work, try scanning from the HP scanning software.

What is the scanner doing?

	Nothing. It was not found by the HP scanning software.
	The scanner looks like it is ready to scan, but it is making a loud clicking noise.


The following topic is for the USB


The Scanner Is On But Not Found

If the scanner is still not found, follow the steps below:

1.	Click here to open the Control Panel.

2.	Double-click the System icon.

3.	Click the Device Manager tab.

4.	Double-click the Unknown icon.

Is the HP ScanJet scanner driver listed in the Unknown Devices folder?

Yes

No


The Scanner is Making a Clicking Noise
The Scanner is Making a Loud Clicking Noise

The scanner was not unlocked properly and cannot complete a scan.

Make sure the lock on the scanner is completely open (you should hear it click into place) and try your scan again.


The following topic is for USB


There Are Other USB Devices Connected to the Computer

If there are other USB devices connected to the computer, follow the steps below to isolate and check the scanner.

1.	Turn the computer off.

2.	Disconnect all USB devices from the computer.

3.	Connect the scanner USB cable directly to the USB port on the computer.

4.	Plug in the scanner.

5.	Restart the computer.

6.	Try to scan again.

Did isolating the scanner solve your installation problems?

Yes

No


The following topic is for USB


There Are No Other USB Devices Connected to the Computer

If there are no other USB devices connected to the computer, check the following areas.

•	The USB cable might be broken. If there are any kinks or broken leads, replace the cable.

•	The USB port on the computer is not working. Check for cracks or broken leads. If there is any visible damage, try plugging the USB cable into the other USB port.

•	The USB port on the scanner is not working. Check for cracks or broken leads. If there is any visible damage, replace the scanner.

Did replacing the USB cable or using the other USB port solve your installation problems?

Yes

No


The following topic is for USB


There Is a USB Hub

If USB devices are attached using one or more USB hubs, remove or replace the hub(s) and try to scan again.

Did removing or replacing the USB hub solve your installation problems?

Yes

No


The following topic is for USB


The Computer Has an Internal USB Card

If the computer has an internal USB card instead of a built-in USB port, make sure the card is seated and configured properly. Check the installation instructions that came with the USB card for details on how to install and configure the card.

Did reinstalling or reconfiguring the internal USB card solve your installation problems?

Yes

No


The following topic is for the HP ScanJet 3300C (Retail and Comdex versions)


Scanner Components

Your HP ScanJet scanner comes with the following components:

•	HP ScanJet scanner with USB port

•	USB cable

•	External power supply and power cable

•	Setup poster

•	HP Scanning Software CD-ROM


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Run a Test Scan from the Software

To run a test scan:

1.	Put a document face down on the scanner bed.

2.	In Windows, click Start.

3.	Click Programs

4.	Click HP PrecisionScan LT Software.

5.	Click HP PrecisionScan LT.

Try to scan from the software. Did the scan work?

Yes

No


Third-Party Software Installation Support

If you have trouble installing or using any third-party software shipped with your HP ScanJet scanner, follow the steps below:

1.	Follow all directions for installing the software.

2.	If the software does not work, reinstall the software.

3.	If it still does not work, contact the software manufacturer.


Installing the Software

Insert the HP Scanning Software CD-ROM that came with the scanner into your CD-ROM drive. In most cases, the setup program automatically starts.

If the setup program does not start, follow the steps below:

1.	Select Run from the Start menu.

2.	Type D:SETUP.exe in the Open box.*

3.	Press <Enter>.

4.	Follow the directions on the screen.

* Replace D: with the drive letter for your CD-ROM drive if necessary.


The Scanner Has Broken Parts

Your scanner might have been damaged during shipment. After unpacking the scanner, check for the following conditions:

•	broken glass

•	broken wires

•	cracked scanner case or lid

If any of these conditions exist, return your scanner to the HP authorized dealer who sold you the scanner.


The following topic is for the HP ScanJet 3300C


The Computer Does Not Find the Scanner

If the scan was unsuccessful, make sure the connections are secure by checking the following components:

•	The power cable is firmly attached to the scanner.

•	The power cable is plugged into an outlet or surge protector.

•	If the power cable is attached to a surge protector, make sure the surge protector is plugged into an outlet and turned on.

•	The USB cable is firmly attached to both the computer and the scanner.

Try to scan from the software again. Did the scan work?

Yes

No


The following topic is for the HP ScanJet 3300C


Installation Errors List

If the installation program failed to complete, which error did you receive?

	Installation file errors
	Although your PC is USB compatible, your USB support appears to be turned off in the PC BIOS.
	Your computer does not appear to have USB capability.
	Your computer does not meet the minimum system requirements of Windows 98.
	Not Enough Hard Disk Space
	Not Enough RAM
	Destination Directory Is Invalid
	Program Folder Is Invalid


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My Computer Does Not Have Enough Disk Space

If your computer does not have enough free hard disk drive space, you need to either:

•	Create enough disk space by deleting unnecessary files from your hard disk
- or -

•	Install a different disk drive

Reinstall the HP scanning software after freeing hard disk space. If you still get a hard disk error, call the HP Customer Care Center.


My Computer Does Not Have Enough RAM

If you get an Out of Memory error while installing the HP ScanJet scanner software, you need to exit other applications that are open during installation and then reboot.

Reinstall the software after closing other applications. If you still get a memory error, call the HP Customer Care Center.


Destination Directory Is Invalid

If you typed an invalid destination directory in the Confirm Installation Settings box, the scanning software will notify you.  Remember the destination cannot contain the following characters:

  /, \, :, ?, <, >, or |.

To enter a valid directory, find a valid destination directory by clicking on the Browse button, or restore the defaults.


Program Folder Is Invalid

If you typed an invalid program folder in the Select Program Folder dialog box, the HP ScanJet scanning software will notify you.  Remember the program folder cannot contain the following characters:

  /, \, :, ?, <, >, or |.

Select a valid program folder from the list or by typing in the program folder edit box to ensure you are saving the scanner software to a valid folder.


The following topic is for USB


USB Port

The USB port on the scanner is located on the back panel, as shown in the following picture.


The following topic is for USB


USB Cable

The USB cable has two distinct connectors. The rectangular connector (shown in white in the picture below) attaches to your computer. The six-sided connector (shown in green in the picture below) attaches to the scanner.


The following topic is for USB


Is Your Computer USB Compatible?

Check to see if your computer has a Universal Serial Bus port on the rear panel.

Is there a USB port?

Yes

No


The following topic is for USB


There Is a USB Port

If your computer has a USB port, it is compatible with your HP ScanJet scanner. Next, you need to check your operating system to make sure it is also compatible with your HP ScanJet scanner.

Which operating system do you have?

Windows 98

Windows 95

Windows NT

Windows 3.x

Any Other Operating System (OS/2, MacOS, UNIX)


The following topic is for USB


There Is No USB Port

If your computer does not have a USB port, it is not compatible with your HP ScanJet scanner. Upgrade your computer or return the HP ScanJet scanner and purchase another HP scanner that works with your system.


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Reinstalling the Software

To reinstall the scanner software, first make sure all other applications are closed. Follow the installation steps.

Did reinstalling the software solve your installation problems?

Yes

No


Installation Is Successful

If the scanner software installed completely, you are ready to start scanning.


Installation Is Unsuccessful

After troubleshooting your scanner installation, if your scanner still does not work properly, please contact the HP Customer Care Center. The support experts at HP's Customer Care Center will do all they can to make sure your scanner installs and works as expected.

Click here for the HP Customer Care Center phone number.


The following topic is for USB


Is There a Device Conflict?

Your scanner software might be conflicting with another device you have attached to your computer. To check if there is a device conflict, follow the steps below:

1.	Click here to open the Control Panel.

2.	Double-click the System icon.

3.	Click the Device Manager tab.

4.	Look for the HP ScanJet Scanner icon.

If the scanner icon has an exclamation point icon ( [image]) next to it, there is a device conflict.

Is there an exclamation point icon next to the scanner icon?

Yes

No


Resolve Device Conflicts

To resolve device conflicts, you must follow the steps for Hardware Conflict Troubleshooting in Windows Help.

1.	Click Start, then Help.

2.	Click the Index tab.

3.	Type conflict.

4.	Click Display.

5.	Follow the troubleshooting steps for Hardware Conflict Troubleshooting.

Does the device conflict still exist?

Yes

No


The following topic is for the HP ScanJet 3300C


Do the Scanner Drivers Appear in the Control Panel?

During installation, the HP ScanJet scanner drivers should be in the Control Panel. To check for the scanner drivers in the Control Panel, follow the steps below:

1.	Click here to open the Control Panel.

2.	Double-click the Scanners and Cameras icon.

3.	Click the Devices tab.

Is the Hewlett-Packard ScanJet 3300C Scanner listed under devices?

Yes

No


The following topic is for USB


Universal Serial Bus Problems

If the HP ScanJet scanner driver does not appear in the Unknown folder, there might be problems with the Universal Serial Bus (USB) connection. Answer the questions below to check for USB problems.

Check other USB devices connected to the computer. Are there any other USB devices connected?

Yes

No


The following topic is for USB


Universal Serial Bus Problems
Universal Serial Bus Problems (Continued)

Is there one or more USB hub(s)?

Yes

No


The following topic is for USB


Universal Serial Bus Problems
Universal Serial Bus Problems (Continued)

Does the computer have an internal USB card?

Yes

No


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Installation File Errors

File errors that can occur during installation include:

"HP ScanJet Driver Installer Error"

"Error opening Registry"

"Error writing registry entry"

"Can't find helper DLL resource"

"Can't lock helper DLL resource"

"Can't open helper DLL file for writing"

If any of these errors occur, make sure all applications are closed and reinstall the software. If the reinstallation does not work, call the HP Customer Care Center.


The following topic is for USB


USB Compatibility Problems

If you see this installation error, call your computer manufacturer or HP authorized dealer for assistance.


USB Hubs

Two or more Universal Serial Bus (USB) devices can be attached to a computer using USB hubs. USB hubs plug into the USB port on a computer, or into another USB hub, enabling multiple USB devices to use one USB port.


USB Cards

If the USB port is molded into the chasis of your computer, it is part of your computer hardware configuration. If the USB port is in the area where the computer expansion slots are, you have an internal USB card installed.


Universal Serial Bus Port