Inside this app you'll find a digital edition of your favourite magazine. You can purchase copies either as single issues or as a subscription. Below you can find a list of our frequently asked questions - just tap a question for more information.
Our digital editions come in two varieties - digital replicas or interactive editions.
The description text next to the issue cover will highlight what type of digital edition is on offer.
Please note: interactive editions are currently available for the iPad only, although we have plans to bring them to iPhone in the near future. If you subscribe to an interactive edition on the iPad, you will be served the digital replica when you open your digital edition on your iPhone.
If you’re billed directly by iTunes for your purchases, tap Restore iTunes Purchases. This instructs iTunes to resend your current purchase details and will update this status in your magazine app.
If you purchased your digital subscription via MyFavouriteMagazines.co.uk, use the Sign in option displayed at the top of the Store section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.
If you experience any further problems restoring your magazine purchases, please email us through the Contact us link and we will assist you directly. Please allow the message to attach the log file as this will enable us to review the problem.
As long as you use the same iTunes account on all your devices (iPad and iPhone), then your magazine purchases are shared across them all. When you first launched this app you will have been asked if you wanted to restore previous purchases, which allows you to transfer your purchases to more than one device. If you wish to do this at a later date, press the Restore iTunes Purchases button on this screen. iPhone users will find this under the More button.
MyFavouriteMagazines subscribersIf you purchased your digital subscription via MyFavouriteMagazines.co.uk, use the ‘Sign in‘ option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.
All new subscriptions begin from the most recently released issue available on Newsstand, so the current issue on sale and future issues released within your subscription period will become available as they are published.
Subscriptions exclude Specials (Special issues are all products not included as part of the standard magazine subscription), and issues of the magazine released prior to the start of your subscription. If you would like to own them, you will have to purchase these individually.
Our free trials will entitle you to one month or more (actual length of free trial offer is displayed on the Store page) no obligation access which will provide you with the latest issue free plus any further issues released during this period. If you don't wish to continue your trial simply turn off auto-renew in your Apple account subscriptions page at least 24 hours before the auto-renew is due. If you continue subscribing you will auto-renew at the chosen price and frequency of the option you originally selected.
The free introductory trial is available to brand new subscribers only. You cannot sign up for multiple trials on the same magazine. Previous subscribers will be billed immediately when re-subscribing.
If you have subscribed, new issues will be delivered to your device automatically as long as your your device is connected to wifi. Your Newsstand app will then be marked with a red number alerting you to the fact. Please note: you will only receive issues automatically in this way if you have accepted 'New Issues and Push Notifications' from us when installing your app.
In addition, all readers who have signed up to 'New Issues and Push Notifications' (subscribers or otherwise) will receive a brief message from us when a new issue is released.
Any issues that are released during your subscription will be available to you to download and read whenever you want to, even after your subscription ends.
No; subscriptions for Zinio may only be used inside Zinio.
There is currently no way to automatically access physical gifts and inserts associated with the print edition of your magazine. Where possible, print extras such as mini-magazines and catalogues are now being added to the back of the relevant issue. Content from covermounted CDs and DVDs is also being used to enhance to our pages of both digital replicas and interactive editions (see next question).
Where possible we provide the related CD/DVD disc content supplied with the physical print editions of our magazines. Unfortunately we are not able to provide a comprehensive equivalent download service for this content across all titles. Details on how to access this content where available will be included in your magazine.
You must cancel your subscription from inside your iTunes account. To do this, follow these steps:
For subscriptions purchased through MyFavouriteMagazines.co.uk, you must log into your account here.
If you downloaded an issue and it no longer appears to be there, this usually happens because you performed an iOS upgrade/restore of your device and the issues were removed, or because your device was running low on storage space and removed the issue silently without notification (a built-in iOS feature). You should be able re-download these issues again.
If an issue won't download, or hangs while downloading, please try the following options in order, testing for success after each and only moving onto the next option if it still doesn't work:
To improve download performance, remain in the app during the download and only download a single issue at a time.
If you're experiencing problems reading your downloaded issues as described above please follow the steps below. Follow the options in order, testing for success after each and only moving onto the next option if it still doesn't work:
If you have received a special in-app voucher code you can redeem this by tapping the voucher icon on the bottom taskbar (iPad) or the voucher button in the top left of this help page (iPhone/iPod touch). When prompted enter the in-app voucher code and then you will find your entitled products ready to download in your library (iPad) or store (iPhone/iPod touch).
Note: Voucher codes unlock a specfic promotional issue (issue cannot chosen). If an error is shown after applying a code that will because you already own the issue the code is for, have already redeemed the code, or the code has expired.
A Help page can be found inside your interactive edition, explaining all page icons and navigation tips.
If your specific issue was not answered here, visit www.futureplc.com/app-support.