MotionX-GPS Drive Video Tutorial

Video Tutorial


Main Menu

FAQ Overview

In this section you will find answers to some frequently asked questions (FAQs) about MotionX-GPS Drive. We hope this FAQ will help you better understand MotionX-GPS Drive, and address any concerns or issues you may have with our product. If you have any further questions, please use the Send Feedback form to contact our team.

Top questions:

Q1. Do I need to create a MotionX-ID?
No. A MotionX-ID is optional, but highly recommended to protect your Live Voice Guidance purchases.

Q2. Why should I create a MotionX-ID?
Creating a MotionX-ID protects your purchases in case you lose your device and need to replace it. Also, if you have multiple devices such as an iPhone and an iPad, you can access your Live Voice Guidance non-recurring subscriptions on both devices. Your email address and password will remain completely confidential and will not be used for any other purpose.

Q3. When I try to purchase a Live Voice Guidance package, I see an error that says "This is not a test user account. Sandbox environment". What does this mean?
Apple throws this error either when a user with a jail-broken device attempts to make an in-app purchase (Live Voice Guidance package in this case) or if you're a developer using a real iTunes account instead of a sandbox account for testing. You might want to try going into your device settings under Store and enter the iTunes credentials for your iTunes account registered with Apple. If your iTunes username and password are correct you have two options.

Q4. When I try to purchase Live Voice Guidance, I'm told I need to purchase the application first. What does this mean?
Apple throws this error when making an in app purchase if the iTunes account being used to purchase the Live Voice Guidance doesn't match the iTunes account used to purchase MotionX GPS Drive. Go to your device settings under Store and logout of your iTunes account. Login to the account you used to purchase MotionX GPS Drive and you should now be able to purchase a Live Voice Guidance package. This error is common in households which share an iTunes account for syncing applications.

Q5. Can I use a Bluetooth headset to listen to Voice Guidance?
The iPhone should send the voice guidance audio to any device which can normally be used to listen to your iPod music. For Bluetooth devices, this is typically limited to stereo Bluetooth A2DP compliant devices, the 3.5 mm audio jack and auxiliary input devices which use the 30-pin dock connector. There is one monaural Bluetooth headset we're aware of which supports A2DP which can be used for this purpose called the Jawbone Icon.

Q6. In what countries can I use MotionX-GPS Drive for navigation?
Currently, the US and Canada are supported. Watch MotionX.com for future releases with more functionality.

Q7. How much do the optional Live Voice Guidance packages cost?
Available offers may change at any time. We are committed to giving our users the best possible pricing. To view the latest offers, go to the Settings screen, select Live Voice Guidance Options and press the "View Optional Package Offers" button.

Q8. What do I get when I purchase a Live Voice Guidance package?
You'll be able to route using our Live Voice Guidance turn prompts with real-time turn-by-turn guidance and automatic rerouting features. You can learn more under the topic Live Voice Guidance Packages.

Q9. What's the difference between the navigation choices: Live Voice Guidance and Visual Navigation?

Q10. Should I Pre-Load Maps over Wifi before navigating?
The Pre-Load Maps feature allows you to reduce the amount of data used by your iPhone by downloading maps along your route while you're connected to a Wifi network. There are two options:
Q11. How do I start navigating to my destination?
After you have reached the Location Details page of a destination using one of the Search or Go To page menus (see the Selecting a Destination topic), press the green Navigate button at the top right of the screen. Your route will be calculated and displayed on the map. Optionally you can select the "Navigation Choices" button on the destination details page before selecting Navigate to choose between Drive or Walk modes, Pre-Load Maps or select between Live Voice Guidance or Visual Navigation. Once you are satisfied with your selections, hit the green Navigate button in the upper right, and navigation will begin.

Q12. Does MotionX-GPS Drive require a cellular data connection?
You must have a data connection to calculate routes and download maps, although you do not necessarily need a constant connection while following the route. Maps are cached for many miles ahead of your position along the calculated route.

It is possible to Pre-load maps over WiFi before setting out on a trip which will significantly reduce cellular data usage, but you will still need a data connection anytime you need to calculate a route or get search results.

A network connection is also needed to purchase and use Live Voice Guidance packages. See Network Connection for more topics regarding your cellular data connection.

Q13. I cannot get GPS signal, do you have any tips?
Yes, there are several things you can try. Please see the GPS Signal section for information and troubleshooting tips.

Q14. I see my next turn at the top of the Maps page, but where can I find the full list of directions?
For a full list of turns along your route, select Menu at the bottom right of the screen, then choose "Directions List".

Q15. Will the application work with an iPod touch or first generation iPhone if it is hooked up to an external GPS device?
There are cradles on the market which include a GPS chipset, but your iPod touch would also need a network connection. Some users are using a MiFi device to provide data services for their iPod touch with success.

For further information, continue reading the FAQs below or return to the main menu and select a topic.

Main Menu

Live Voice Guidance Packages

Q1. Do I need to create a MotionX-ID?
No. A MotionX-ID is optional, but highly recommended to protect your Live Voice Guidance purchases.

Q2. Why should I create a MotionX-ID?
Creating a MotionX-ID protects your purchases in case you lose your device and need to replace it. Also, if you have multiple devices such as an iPhone and an iPad, you can access your Live Voice Guidance non-recurring subscriptions on both devices. Your email address and password will remain completely confidential and will not be used for any other purpose.

Q3. Why should I use my email address as my MotionX-ID?
Your email address uniquely identifies you, and combined with your password ensures no one can use your MotionX-ID without your permission. Your email and password will remain completely confidential and will not be used for any other purpose. After an initial confirmation email, you will not receive any unsolicited communications from MotionX.

Q4. How do I use multiple devices with my Live Voice Guidance account?
After you've created a MotionX-ID account by providing an email address and password on one device, simply sign-in to the account on your other devices. If you upgrade to a new iPhone or iPad, go to Settings>MotionX-ID to delete the old device. Once Drive is installed on the new device, simply sign in and your Live Voice Guidance will be available.

Q5. Can I use Live Voice Guidance on another device without a MotionX-ID?
No. Without a MotionX-ID, your Live Voice Guidance package will only work on the one device it was purchased from. However, you can go to settings and create an MotionX-ID at any time to share with multiple devices.

Q6. If my spouse and I purchased Live Voice Guidance packages from separate devices, can we combine the remainder of our Live Voice Guidance packages into one MotionX account?
Yes, it's all automatic. Create an account from one device, then sign-in to the same account from the other device. Your existing package expirations from each device will be merged together into one new expiration which is the sum of both device expirations.

Q7. Does Drive come with a 30 day trial of Live Voice Guidance?
Yes, a 30 day trial is provided the first time you launch MotionX-GPS Drive. Deleting and installing will not result in another 30 day trial.

Q8. How much do the optional Live Voice Guidance packages cost?
Available offers may change at any time. We are committed to giving our users the best possible pricing. For the latest offers, go to the Settings page and press the "View Optional Package Offers" button. Fees are nonrecurring, just buy more time when you need it.

Q9. Can I purchase multiple 30 day or 1 year packages?
Yes, the Live Voice Guidance packages can be stacked. For example, if you have one day left in your package and purchase a 30-day package, you will have a total of 31 days of Live Voice Guidance available to you.

Q10. Why is there a fee for Live Voice Guidance?
We must pay the suppliers of data, and therefore must charge a minimum fee. We at MotionX are committed to passing on the best possible pricing to you.

Q11. What do I get when I purchase a Live Voice Guidance package?
You'll enable access to real-time turn-by-turn routing with voice guidance and automatic rerouting. Live Voice Guidance mode detects your current position and automatically provides voice commands as you approach the next maneuver in your route. If your path diverges from the original route, MotionX-GPS Drive will detect this and calculate an updated route from your current position.

Q12. Will I lose any of my purchased time if I don't start using it right away? Can my time run out while I'm not running MotionX-GPS Drive?
The expiration date of your guidance package is set when you press the "Buy Now" button on the package details page and is not based on how long the application is open. You can find the expiration date at the top of the Settings page.

Q13. What if I run out of time in the middle of my trip, or answer an incoming phone call?
Your navigation will be suspended and resumed without penalty since you started the route before your guidance package expired. Keep in mind however that if you close MotionX-GPS Drive after your package expires (e.g. to place a call rather than answering an incoming one), you will need to purchase another guidance package to proceed with Live Voice Guidance.

Q14. What can I do with the app if I don't buy a Live Voice Guidance package?
MotionX-GPS Drive is a fully functional standalone solution without the purchase of an optional Live Voice Guidance package. You can search for destinations, get driving or walking directions using Visual Navigation, use Wikipedia to find destinations around you or route to your friend's Facebook Check Ins.

Q15. Do the Live Voice Guidance packages renew automatically?
No, the Live Voice Packages are non-recurring and will NOT automatically renew. You can add additional packages on an as-needed basis.

Q16. If I were to buy (for example) 365 days, but I already bought 30 days previously, how long would my package actually last?
365 days would be added to the remaining days in your previously purchased package. You would not lose any days that you already paid for.

Main Menu

Guidance Modes

What's the difference between the navigation choices "Live Voice Guidance" and "Visual Navigation"?

Q2. How are the guidance for Drive and Walk modes different?
By default, Drive guidance will tend to use the fastest route by car, and takes into account rules such as one-way streets. Walk guidance chooses the fastest route for a pedestrian, which may not be the same as guidance for a vehicle - for example, highways are generally avoided.

Q3. Can I avoid toll roads?
Yes. From the Settings page under Driving & Traffic Options, turn Avoid Toll Roads on. This feature avoids toll roads but does not eliminate them. If an alternate route around the toll road is not viable or if the distance around is too great, you may be routed on the toll road. The Avoid Toll Roads feature is currently only functional with a Live Voice Guidance package.

Q4. What does Simulate and Pre-load Maps do?
This option plays back a simulation of your route from start to finish, downloading map tiles as it goes. To ensure you download all map tiles, set a simulation speed that is slow enough for your data connection speed. The simulation speed is configurable in Settings>Simulation with 8x being the fastest. You can set any starting point, so you can download the maps for various routes ahead of time. This can be done over a WiFi connection if you would like to reduce the amount of cellular data use.

If you don't need to review your route, but would like to download map tiles in advance, select Pre-Load Maps rather than Simulate & Pre-Load Maps. Pre-Load Maps will download the map tiles along the route as fast as your data connection allows. Even if you have an unlimited data plan, pre-loading maps before departing can be useful if you anticipate taking a long trip through an area with low or no cellular data coverage. While MotionX-GPS Drive caches map tiles along your route for dozens of miles ahead of your current position, you may want to Pre-Load Maps or run a simulation first if you will be in a cell dead zone for a particularly long time.

Pre-loading maps stores map tiles which account for the largest data usage, but you will still need a data connection for the route calculation when you're ready to route.

Q5. Why do I see an "S" on my position arrow?
When you see an "S" on the orange arrow on the Maps page, there is currently a simulation running. To stop the simulation, select Menu then Stop Nav.

Main Menu

Selecting a Destination

Q1. In what countries can I use MotionX-GPS Drive for navigation?
Currently, the US and Canada are supported. Watch MotionX.com for future releases with more functionality.

Q2. I see a lot of different ways to find destinations. Should I use Search or Go To?
Depending on what you are looking for, there are several ways to select your desired destination. Manually entering an address is easy from either page, but there are many other options you may wish to try.

Define a destination on the map using TapTap® technology by tapping twice on the map page. Zoom and pan the map until the base of the yellow flag is placed at the desired destination. The street address for the flag's location is displayed at the bottom of the screen. Try using the Aerial North-Up or Hybrid North-Up map types to ensure the flag is at the correct position. Once positioned, press the "Select" button at the top of the screen.

Finding businesses and services is easy from the Search page. Either select a quick category such as gas or emergency, or select the shopping cart button to browse among a wide variety of resources such as beaches, bookstores, or Wi-Fi spots. Use the Search option to find a business location by entering its name. Select the "W" on the search wheel to display Wikipedia results you can navigate to near you or at a location you specify.

Select the Facebook Places icon on the wheel to load a list of your friends' check-ins from Facebook Places. To update the check-ins, drag the list down then release. Choose a check-in location to begin navigating to this destination. To use this feature you must be logged into Facebook Places from Settings>Facebook and you must choose to "allow" MotionX-GPS Drive to read your friends' check-ins when prompted in the Facebook Connect window. The "Check In" button at the top of the screen allows you to check in to Facebook Places from within MotionX-GPS Drive.

The Go To page is the quickest way to enter destination details, for example city name, zip code, or even latitude/longitude. It's also convenient way to access your Recently Found destinations, as well as any locations you may have saved such as your home address.

Q3. What are the arrows displayed next to destinations in the list view?
The arrows displayed next to your search results or destination list shows the direction of the destination in relation to your iPhone's current orienation. The distance below the arrow is the distance to the destination from your current location.

Q4. How do I use the Around Me, On Route, Destination, and Specify Location tabs when browsing for points of interest or business locations?
By default, results will be shown for destinations which are closest to your current location (Around Me).

The Specify Location tab allows you to enter a city name to view top results for that area. If you previously used the Specify Location search, the city entry will be preserved for future Specify Location searches until you enter a different city name.

If you are currently navigating, you can alternatively use On Route to find results along the way, or select the Destination tab to see results close to the end of your route.

Q5. Can I save addresses, or navigate to previous destinations?
Absolutely. On the Go To page or from the address book button on the Search wheel, you can access some of your recent or favorite destinations.

The last several destinations you selected for navigation are automatically saved under Recently Found, while those you often navigate to are saved under Frequent Destinations.

You can save any location by selecting it from search results, then using the button labeled Save This on its Location Details page. This button is found in the lower left area of Location Details, and allows you to enter a name for the destination and optionally save it as a Favorite and/or your Home location. Only one address can be saved as your Home.

Q6. What are some more ways that I can set a Home location?
In addition to importing your home address from your iPhone contacts or saving a destination as your home, there are six options accessible from the My Home screen found in the Go To menu. You can use My Current Location, pick from your iPhone Contacts, use a Recently Found destination, use the TapTap® Destination Tool, enter an Address, or enter latitude and longitude coordinates.

Q7. How do I navigate to one of my iPhone Contacts?
On the Go To page or in the address book accessible from the Search page, you will see a menu item called Contacts. Select this to bring up your iPhone Contacts. Select any of your Contacts to bring up address information. Touch the address you wish to use, and MotionX-GPS Drive will create a Location Details page using the name, address, and phone number of that Contact.

Note that you must have previously entered this information into your iPhone Contacts in order for MotionX-GPS Drive to retrieve it. From Location Details, press the Navigate button to immediately route to this address, or use Save This to save it for later navigation.

Q8. How can I delete a previous destination?
Similar to messages in the native iPhone Mail application, you can delete an individual entry by swiping left-to-right then pressing the red Delete button which will appear over the entry. This single entry will be cleared from all Go To menus, such as Recently Found, Saved Destinations, etc.

If you would like to delete all Recently Found and Frequent Destinations except for those which you have already saved, use the Clear Unsaved Addresses button in Settings>Reset Data.

Main Menu

Maps

Q1. What is Night Mode and how do I enable it?
Night Mode is a low contrast road map option that is more pleasant to view in low light conditions. To turn it on, go to Settings>Night Mode and select one of three choices: Day, Night, or Automatic. Automatic Night Mode will use the time of day at your current latitude/longitude to cycle between Day and Night modes.

Q2. What are my map view options, and how do I switch between them?
You can choose between various road map views: MotionX-3D Plus, MotionX-3D, a MotionX-2D Course-Up, and MotionX-2D North-Up. If you have an iPhone 4 or 3GS, you will also see an option for MotionX-2D Direction-Up which uses the magnetic compass heading. Aerial North-Up and Hybrid North-Up views show satellite map imagery, and are available when not routing or when using Visual Navigation mode.

MotionX 3D and 2D Course-Up options rotate the map depending on what direction you are headed towards, as determined by orderly changes in your GPS position. MotionX-2D Direction-Up uses the magnetometer (digital compass) in the iPhone 4 or 3GS for orienting the map. The North-Up view displays the map with North at the top of the screen.

You can switch between map view options by pressing the Maps button at the bottom of the map page.

Q3. What are the controls for zooming and panning the maps, and how do I keep my location arrow from running off the edge of the screen?
You will find buttons marked with a plus and minus in the bottom of the Maps page; these are your zoom controls.

To pan the screen away from your current location, simply swipe your finger across the map. Panning (supported on 2D maps only) turns off auto-centering, but you can turn centering back on by touching the location arrow button next to the plus sign zoom button.

Q4. Sometimes I see a blue circle with a white border appear on the map, what does this mean?
This blue lens appears over the location of the next maneuver in your route when you zoom out on the map too far to see the white maneuver arrow.

Q5. What is the purpose of Map Storage?
Whenever you view a map on the Maps page, the map tiles are saved in your Stored Map Cache. This means that you don't have to download the same data more than once, which improves performance.

You can store up to 2GB worth of map data, or you can select a lower limit for your stored maps if you have limited memory on your iPhone. To change the allowable size of your Stored Maps Cache, go to the Settings page and select from the choices under Map Settings. Clear your Stored Maps occasionally to download the latest map updates.

Q6. How do I make sure that I have the most current available maps?
The most current maps available are downloaded on the fly while you use the Maps page, Pre-Load Maps or calculate a route. However, you will need to clear your Stored Maps before seeing any updates to areas that you have previously viewed. To clear your Stored Maps, go to Settings>Map Settings and press the Clear Stored Maps button. This will delete all previously downloaded maps and enable MotionX-GPS Drive to download new map tiles.

Q7. How do I mark a destination on the map?
Define a destination on the map using TapTap® technology by tapping twice on the map page. Zoom and pan the map until the base of the yellow flag is placed at the desired destination. The street address for the flag's location is displayed at the bottom of the screen. Try using the Aerial North-Up or Hybrid North-Up map types to ensure the flag is at the correct position. Once positioned, press the "Select" button at the top of the screen.

Main Menu

Navigating

Q1. How do I start navigating to my destination?
After you have reached the Location Details page of a destination using one of the Search or Go To page menus (see the Selecting a Destination topic), press the green Navigate button at the top right of the screen. Your route will be calculated and displayed on the map. Optionally you can select the "Navigation Choices" button on the destination details page before selecting Navigate to choose between Drive or Walk modes, Pre-Load Maps or select between Live Voice Guidance or Visual Navigation. Once you are satisfied with your selections, hit the green Navigate button in the upper right, and navigation will begin.

Q2. What does it mean when Live Voice Guidance says to proceed to the highlighted route?
On the Maps page, you will see a blue line highlighting the road (or an orange line if you are in Night Mode), starting at your current position. You need to orient yourself so that you can proceed along this route. MotionX-GPS Drive can track your "heading" (direction that you are headed towards) once you start to move along the route, and can give more specific instructions such as "Turn Left Now" from this point onward.

Q3. I see my next turn at the top of the Maps page, but where can I find the full list of directions?
For a full list of turns along your route, select Menu at the bottom right of the screen, then choose "Directions List".

Q4. How do I get a quick voice update on my next maneuver?
Immediate voice updates, or "Guidance on Demand" as it is termed, is accessed by pressing the silver speech ballon button in the upper left corner of the screen. If one of the guidance modes is currently in use, you will hear a voice update telling you your next maneuver and how far away it is from your current position.

Q5. How does Live Voice Guidance help me get back on route if I miss a turn?
When navigating while using Live Voice Guidance mode, MotionX-GPS Drive will detect your current position and provide you with rerouting instructions to either get you back on track after a missed maneuver, or to proceed on an alternate route if you get far enough from the initial route. You will hear the voice state "rerouting" when it is updating the route.

Q6. How can I quickly recalculate a route if I get off course when using Visual Navigation mode?
When navigating in Visual Navigation mode, there is a Reroute button at the bottom of the Maps page. Press Reroute whenever you wish to calculate a new route to the same destination from your updated position.

Q7. With manual directions (Visual Navigation mode), how do I move from one maneuver to the next on the Maps page?
When you use manual directions, use the up and down arrows displayed on the left of the Maps page to see the next or previous maneuver. When not driving, pan the map with a finger swipe to disable auto-center mode so you can jump between maneuvers with the arrows.

Q8. Do I have any routing options, such as avoiding highways or avoid toll roads?
Yes, but only when navigating with Live Voice Guidance mode. When routing with Visual Navigation mode, Avoid Highways and Avoid Toll Roads options are not available as the mapping parter we use for this mode does not offer these options. See Driving & Traffic Options on the Settings page for all routing options.

These settings also apply to Simulate and Pre-load maps mode.

Q9. How do I see and hear my navigation in kilometers instead of miles?
You can toggle between imperial and metric units using the controls from Settings>Units.

Main Menu

Compass

Q1. What does the blue arrow on the compass face indicate?
When you are navigating towards a destination, you will see a blue arrow on top of the compass face which points towards your destination (not to be confused with the direction towards your next maneuver).

Q2. I notice there are different Compass modes on my iPhone. What are they and how do they work?
When run on an iPhone 4 or 3GS, the compass can be configured to display your direction using the built in magnetometer (digital compass) or to provide a heading using orderly changes in position from GPS location data. Press the center of the compass to toggle between the magnetic compass, the GPS satellite-based compass, and a third automatic option which chooses the best of the two modes based on your current speed.

Q3. What can I do if my iPhone 4 or 3GS shows "compass interference?"
The magnetometer in these iPhone models is susceptible to magnetic interference from electronics and ferrous metals. If an accurate direction cannot be achieved due to interference, you will be instructed to move away from the interference and re-calibrate the iPhone by moving it in a figure 8 pattern. If you see the compass interference warning while driving, just tap on the message to clear it.

Q4. Is the magnetic compass in the iPhone 4/3GS used to show my direction of travel on the maps?
Yes, you should see an option for MotionX-2D Direction-Up in the maps menu, which uses the heading provided by the magnetic compass in certain devices. Press the Maps button at the bottom of the map to see your various map display choices.

Q5. Why is the compass displaying a "simulated heading?"
If you have a Pre-Load Maps Simulation running, the compass will reflect the heading of the location arrow as shown in this simulation. The compass will revert to normal when the simulation stops.

Q6. If the compass interference popup is displayed while driving with the map set to the MotionX-2D Direction-Up view on my iPhone 4 or 3GS, how can I clear the popup without waving the iPhone in a figure-8?
Speaker magnets and the alternator in your car can cause interference with the compass built into these iPhone models. If this occurs, a popup will display asking you to move the iPhone away from the interference and re-calibrate by moving in a figure-8 pattern.

Since this is unsafe while driving, you can simply tap on the popup and the map will switch from Direction-Up to Course-Up.

Main Menu

GPS Signal

Q1. I am unable to switch MotionX-GPS Drive to Outdoor Mode to acquire an active GPS signal when I touch the blinking red globe, even when I select the Outdoor Mode button. How can I correct this?
Check your iPhone's Settings to see if Location Services are active for our application. With iOS 4, you can selectively turn Location Services on/off for each application. You should have seen a pop-up when you first launched MotionX-GPS Drive asking if it was okay for the app to use your location. If you selected "Don't Allow", you will not be able to select Outdoor Mode. To turn Location Services back on, go to iPhone Settings > General > Location Services. Switch Location Services ON for MotionX-GPS Drive.

Q2. What does it mean when the globe in the upper right corner of the screen turns blue or red?
When the globe at the upper right is blue, you have a GPS signal. When spinning red, your device is searching for a signal. When the red globe is blinking on and off, MotionX-GPS Drive is in Indoor Offline Mode. Tap the globe to switch between Indoor Offline and Outdoor GPS modes.

Q3. What happens if I lose my GPS signal while navigating?
MotionX-GPS Drive requires a GPS signal in order to provide accurate directions. There are several factors that can contribute to signal issues.

Q4. Can I calculate my route without a GPS signal?
Yes, you will be given several choices when calculating a route without a reliable GPS signal. You can use your last known accurate GPS position as the starting point for your route, or you can choose the best estimate of your current position according to cellular network triangulation. A third option is for MotionX-GPS Drive to wait for good GPS signal and then automatically begin guidance.

Q5. How can I check my signal strength?
Signal strength can be viewed from the "My Position" page accessible from the Menu.

Q6. Is there any way to improve signal strength?
GPS signals are line of sight with the sky. Metal roofs, mountains, buildings and trees can interfere with the signal. When driving, we recommend a windshield mount to give your iPhone the best view of the sky.

Q7. My position arrow on the Maps page has a "T" in it - what does this mean?
When a GPS signal is not present, your iPhone may be able to provide a rough estimate of your position using cell tower triangulation. This is indicated by a "T" in the center of the arrow.

Q8. What else can I do in MotionX-GPS Drive without GPS signal?
When a GPS signal is not present or when using Indoor Offline Mode, you can use the Search and Go To pages to find and save destinations, store maps by panning on the Maps page, use Pre-Load Maps, search Wikipedia locations near you, locate your friend's Facebook Places Check Ins, save or edit your destinations, manage your settings and optional guidance packages from the Settings page, and play songs and podcasts from your iPod library. On an iPhone 4 or 3GS you can also use magnetic Compass features.

Q9. Will the application work with an iPod touch or first generation iPhone if it is hooked up to an external GPS device?
There are cradles on the market which include a GPS chipset, but your iPod touch would also need a network connection. Some users are using a MiFi device to provide data services for their iPod touch with success.

Main Menu

Network Connection

Q1. Does MotionX-GPS Drive require a cellular data connection?
You must have a data connection to calculate routes and download maps, although you do not necessarily need a constant connection while following the route. Maps are precached several miles ahead of you along the calculated route. Rerouting calculations also require your cellular network. Additionally, you need a connection to purchase and use Live Voice Guidance packages.

If you have trouble routing or downloading maps, it's a good idea to check your iPhone's network connection.

Q2. I don't have unlimited data usage. Can I pre-load the maps for a given route ahead of time over WiFi to save on data charges?
Certainly. If you would like to reduce the amount of 3G/Edge data used while driving, you can download maps along your intended route by using Pre-Load Maps before driving. You can use your iPhone's WiFi connection as an alternative to your carrier's data connection. Pre-Load Maps is under Navigation Choices from a destination's details screen.

Keep in mind that only map tiles along the calculated route will be downloaded during the simulation. If you detour from this route and/or zoom level while on the road, map tiles will be downloaded for your current location on the fly.

Q3. I don't have 3G in my area. Will MotionX-GPS Drive work over an EDGE network?
Yes, although the performance of MotionX-GPS Drive over the EDGE network will not be as fast. Rerouting calculations may take significantly longer and maps will not download as quickly. However, MotionX-GPS Drive caches map data ahead of your current position along the calculated route, so in most cases you should not be without maps. You may also wish to Pre-Load Maps in order to reduce data usage.

Main Menu

iPod Controls

Q1. Where do I find iPod controls in MotionX-GPS Drive?
Tap the iPod button at the bottom of the screen to toggle the iPod controls on and off.

Q2. How do I load songs?
From the iPod controls, select the playlist icon on the left. At the bottom of the subsequent page, choose from playlists, artists, songs, albums, audiobooks, podcasts, etc. Select one or more items then tap the Done button.

Note: Apple's iPod media selector is currently only available in portrait mode. We're sorry for this inconvenience. If Apple adds a landscape mode media selector in the future, we will update MotionX-GPS Drive to support it.

Q3. Will I be able to hear voice guidance while navigating if I use the iPod?
Yes. If using the iPod, your music will either pause or lower in volume when voice guidance announcements are made. Configure the desired behavior from Settings>Voice & Sound.

Q4. I have a stereo bluetooth (A2DP) compatible stereo in my car yet I use the dock connector to keep my iPhone charged. My iPhone is sending the voice guidance and iPod music to the dock connector. Can I switch the audio output source to bluetooth?
Yes. Once your iPhone is connected to your stereo over bluetooth, go to the MotionX-GPS Drive Settings page under Voice & Sound and select the bluetooth symbol under the Voice Guidance Volume slider. If running iOS 4.2, this symbol will look like an arrow pointing to a screen. Choose between the available audio output sources listed.

Main Menu

Troubleshooting and Additional Help

Q1. Can I use a Bluetooth headset to listen to Voice Guidance?
The iPhone should send the voice guidance audio to any device which can normally be used to listen to your iPod music. For Bluetooth devices, this is typically limited to stereo Bluetooth A2DP compliant devices, the 3.5 mm audio jack and auxiliary input devices which use the 30-pin dock connector. There is one monaural Bluetooth headset we're aware of which supports A2DP which can be used for this purpose called the Jawbone Icon.

Q2. When I enable my iPhone's ring/silent switch, should voice prompts and iPod music be muted?
As is standard for most navigation programs, voice and music will play regardless of the ring/silent switch setting. Button presses and any other sound effects will be muted, however.

Q3. The voice guidance is too loud or too soft compared to my iPod music. Can this be adjusted?
Yes, use the Voice Guidance Volume slider on the Settings page in the Voice & Sound section. Move the slider to the left if voice guidance seems too loud compared to your music, and move it to the right if it seems too quiet. This will not affect the volume of your music or the MotionX-GPS Drive sound effects.

Q4. Does MotionX-GPS Drive support landscape mode?
Yes. Simply tilt your iPhone into landscape mode and all views and controls will update accordingly.

Note: Apple's iPod media selector is currently only available in portrait mode. We're sorry for this inconvenience. If Apple adds a landscape mode media selector in the future, we will update MotionX-GPS Drive to support it.

Q5. I cannot get GPS signal, do you have any tips?
Certainly, please see the GPS Signal section above.

Q6. My position appears to be inaccurate, why is that?
You may be having issues with your GPS signal, or it's possible that you are running a Pre-Load Maps simulation on the Maps page. If you see a "T" or an "S" on the orange location arrow, these indicate poor GPS signal or simulation mode (respectively).

Q7. I had a problem with my navigation route - can you look at it for me?
Yes, you can report your problem to us from the Settings page under Help & Info by choosing the "Report a Navigation Problem" button. Find the relevant log in the list of your recent routes, select it and fill out the short form to submit the issue to our support team.

Q8. I have selected fastest route to my destination, but the calculated route actually takes me out of my way...how do I report this to MotionX?
Please report this using the steps for Report a Navigation Problem above, we value your feedback.

Q9. All of the voice guidance prompts seem to happen too late for me to follow the instructions, why might that be?
It's possible that when you calculated your route, you had Walk Mode selected rather than Drive Mode. If you are traveling at driving speeds, the voice guidance will be late because it expects you to be moving at a walking pace. MotionX-GPS Drive detects your speed and will alert you that you may wish to recalculate using Drive Mode. A pop up will appear giving you the option to recalculate with a single click. Late voice guidance can also result from a weak GPS signal. For the best signal, mount your iPhone to your windshield with an appropriate mount.

Q10. How can I save battery life while navigating?

Q11. I am on the Maps page but cannot see any maps - what's wrong?
Your iPhone may have lost data connectivity. Check your network connections and try again. Rebooting your iPhone may also be helpful.

Q12. When I do a search it comes back with "no results" - what's wrong?
Possibly your iPhone has lost its data connection or recently switched between networks. Check your connectivity and try again. Rebooting your iPhone may also be helpful.

Q13. The destination I'm looking for doesn't come up in your search results... why not, and what can I do?
Our Search and Go To results are powered by the Bing search engine. If you are not returned results, you may have lost your network connection. If you receive results, but not the one you were looking for, try the Search button on the Search wheel.

If you still can't find you were looking for, you may have to look up the address elsewhere and enter it manually. We would value your report of any omissions through the Send Feedback form.

Q14. I'm trying to enter an intersection destination through the Go To page, but the results don't include the address I wanted...
For best results when entering cross street names, we suggest including the street designator (i.e. Dr, Ave, etc) and/or fill out the city field for the best intersection search results.

Q15. What features are supported in Puerto Rico?
Routing and navigation are supported in Puerto Rico, but you may encounter problems locating search results. We are working with Bing to resolve this. In the meantime it may be necessary to enter addresses manually.

Q16. What features are supported in Canada?
All features should work properly, however traffic data is not currently avaialble from our traffic provider in Canada. We are working to bring traffic data for our Canadian users. Watch our updates for an announcement. If you have any issues, please drop us a line through the Send Feedback form.

Q17. I'm having problems purchasing or using my Live Voice Guidance package, what should I do?
Live Voice Guidance packages are made from MotionX-GPS Drive under the View Optional Package Offers section Settings>Live Voice Guidance Options. Your expiration date is displayed at the top of the Settings page. If you attempt to use Live Voice Guidance without an active package, you will be prompted to purchase a package or use Visual Navigation (manual directions) mode instead.

If for any reason you are having trouble obtaining or using your Live Voice Guidance package, contact support through our Submit Feedback form.

Q18. MotionX-GPS Drive seems to be slow to respond to my input. Can this be corrected?
Typically this is caused by the iPhone running low on memory. Please reboot your iPhone by holding down the sleep/wake button on the top of the device for 5-6 seconds until a slider appears. Slide the switch to power off. To power on, briefly press the sleep/wake button.

Q19. The iPod controls within MotionX-GPS Drive are not responding to my input. Is there a fix for this?
While this can be caused by playing unusually large playlists, it may also be an indication that your iPhone is low on memory. Under normal circumstances your iPhone manages memory correctly, but occasionally it's necessary to reboot to free up available memory. Please reboot your iPhone by holding down the sleep/wake button on the top of the device for 5-6 seconds until a slider appears. Slide the switch to power off. To power on, briefly press the sleep/wake button.

Q20. I'm having trouble getting started with MotionX-GPS Drive...do you have any quick tips?
The MotionX-GPS Drive Quick-Start Tutorial is a great way to learn how to search for and navigate to a destination.

Q21. Can I download a users manual?
A user's manual is available in PDF format at MotionX.com.

Q22. I don't see my question in this FAQ page, how do I contact your support team?
Please submit your question to MotionX using the Send Feedback form.

Main Menu