You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-800-390-1119 during Newegg.ca 's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.