All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Newegg.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
Newegg.com SATISFACTION GUARANTEE - Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
- 7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 15-day warranty period.
- For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
- Downloadable software may not be exchanged or returned for a refund after purchase.
- DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.
- Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg. In general, Newegg Marketplace sellers will honor Newegg's Money Back Guarantee and Return Policy set forth above. However, certain exceptions may apply. Check the Seller's Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Newegg's return policies and those on a Seller's Policy Page, the Seller's Policy Page return polices shall apply to your orders from that seller.