Newegg.ca offers our Customers a 30-day satisfaction replacement or refund guarantee
on all purchases, except:
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30-day replacement guarantee on all CPUs, including Retail, OEM and Open Box processors.
CPUS are not eligible for a refund. Defective CPUs must be returned with a postmark
not later than 7 calendar days after the original invoice date in order to qualify
for replacement CPU.
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Downloadable software may not be exchanged or returned for a refund after purchase.
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If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE
within 30 days of purchase. Note that a 15% restocking fee will be applied. Components
within a Bundle Special may be returned for repair/replacement only.
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Individual items may only be returned for repair/replacement if an RMA number is acquired
within the Return Policy period.
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Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer
and will only have one item number.
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Warranty guidelines have yet to be stipulated.
To take advantage of Newegg.ca 's satisfaction guarantee, the Customer must comply with
the Product Return Procedure detailed below. Any breach of Newegg.ca 's Return Policy
Procedure will result in the loss of Newegg.ca 's refund/replacement guarantee. Furthermore,
all return shipments not in compliance with these instructions will be rejected.