Retail Software may only be returned for refund within 30 days of the invoice date
if the packaging is unopened and untampered with. Opened retail software cannot
be returned for refund. If you have opened a retail software purchase to discover
a damaged and/or defective disc, you may exchange the software for an identical
replacement by contacting Newegg.ca Customer Service at
service@newegg.ca and acquiring an RMA number. All OEM software including the
operating system is 100% non-refundable once purchased and delivered. OEM versions
are intended for system builders only and cannot be transferred to another PC once
it is installed. Purchasers of this software are required to comply with the terms
of the
System Builder License, including responsibility for providing all end-user
support. Newegg.ca is not responsible for system/software incompatibility, and
incompatibility issues do not qualify software as damaged or defective. Customers
are encouraged to contact the respective
software publisher for answers to technical questions, such as minimum system
requirements, prior to purchase.