Newegg.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
- 7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
- Downloadable software may not be exchanged or returned for a refund after purchase.
- DVDs are non-refundable and may be exchanged within 30-days of the invoice date
for the same item only through Baker & Taylor via a shipping label included
with their original delivery.
- If you wish to return a Bundle Special for a refund, you must return the ENTIRE
BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied.
Components within a Bundle Special may be returned for repair/replacement only.
Individual items may only be returned for repair/replacement if an RMA number is
acquired within the Return Policy period.
- Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer
and will only have one item number. Warranty guidelines have yet to be stipulated.
- 14 OR 30-DAY TRY OUT PERIOD FOR CELL PHONE PURCHASED WITH CELL PHONE SERVICE PLAN.
CUSTOMERS WHO PURCHASE WIRELESS COMMUNICATION EQUIPMENT, SUCH AS CELL PHONES, FROM
NEWEGG.COM
AND WHO PURCHASE A WIRELESS COMMUNICATION SERVICE PLAN FROM A THIRD PARTY THROUGH
NEWEGG.COM
AS PART OF THE SAME ORDER, HAVE AN OPPORTUNITY TO TRY OUT THE SERVICE AND EQUIPMENT
TO MAKE SURE THEY ARE SATISFIED. IF ACCORDING TO THE AGREEMENT FOR WIRELESS SERVICE
BETWEEN CUSTOMER AND THEIR WIRELESS SERVICE PROVIDER CUSTOMER IS ABLE TO CANCEL
THEIR SERVICE (SERVICE CANCELLATION IS ACTUALLY GOVERNED BY THE TERMS OF YOUR AGREEMENT
WITH THE WIRELESS SERVICE PROVIDER AND SHOULD BE REVIEWED) WITHIN 14-DAYS (HOWEVER
IT MAY INSTEAD BE THIRTY (30) DAYS FOR ACTIVATIONS BY CUSTOMERS WHOSE PRIMARY PLACE
OF USE OF THE SERVICE IS WITHIN THE STATE OF CALIFORNIA (I.E. THE CUSTOMER'S SERVICE
IS ACTIVATED USING A CALIFORNIA AREA CODE) AND WHO PURCHASE THEIR SERVICE ON OR
AFTER DECEMBER 6, 2004) THEN CUSTOMER MAY ALSO RETURN THE WIRELESS COMMUNICATION
EQUIPMENT WITHIN SUCH SAME TIME PERIOD (I.E. 14 DAYS OR 30 DAYS AS APPLICABLE) AFTER
ACTIVATION, WITH NO EARLY TERMINATION FEE, NO NON-USAGE BASED FEE, NO RESTOCKING
FEE AND NO REIMBURSEMENT OF ANY EQUIPMENT DISCOUNT. Please
click here for information about how you may return the equipment should
such be allowed as set forth above.
To take advantage of Newegg.com's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Newegg.com's Return Policy Procedure will result in the loss of Newegg.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Marketplace: In general, Newegg Marketplace sellers will honor Newegg's Satisfaction Guarantee set forth above. However, certain exceptions may apply. Check the Seller's Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Newegg's Satisfaction Guarantee and those on a Seller's Policy Page, the Seller's Policy Page satisfaction guarantee shall apply to your orders from that seller.