Newegg.ca will not accept returns without prior authorization and an RMA (Return Merchandise Authorization) number. Once issued, RMA numbers are valid for 15 days, within which time returned products must be received by Newegg.ca . RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.

To return a product in compliance with Newegg.ca 's satisfaction guarantee, you must obtain an RMA number and fill out a completed RMA invoice within the guarantee return period for the product to be accepted for RMA, as described above. The Newegg.ca Customer Service Representative will assist you in completing an "RMA Invoice" with all the necessary data in order to return the merchandise to Newegg.ca. You, the Customer are solely responsible for paying the return shipping cost for defective or otherwise returned merchandise. If an RMA is necessary, contact Newegg.ca Customer Service at 1-800-390-1119 in order to obtain an RMA invoice. This is the only accepted method for Newegg.ca to process your RMA. If you pay to send the item back to Newegg.ca, we will replace the item and ship the replacement to you at no charge.

The Customer agrees to bear all shipping and insurance charges and all risk of loss for the returned product during shipment. The Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Newegg.ca 's Return Procedure will be breached and Newegg.ca may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the Customer for replacement of the missing component(s). Newegg.ca will not refund the original shipping charges to the Customer. In addition, Newegg.ca will assess a 15% restocking fee against the Customer's account on all returns for refund. Newegg reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the 15% restocking fee will be applied after this adjustment.