I just updated my app and now I don’t see my previous purchases. How do I restore them?

In the Library, tap the gear in the upper-right hand corner of the screen to restore previous purchases.

How do I link my print account to get digital access?

Tap on the Sign In button on the Library tab. Then tap on "Print Subscribers tap here to set up your digital access account" to link your existing print account. You will need to have either your magazine account number or your mailing address handy.

Do the digital editions expire?

No. Once you purchase the issue, it’s yours to keep. All issues will remain in your digital magazine app library.

Does my purchase work on both the iPhone® and iPad®?

The National Geographic magazine app works on both iPhone® and iPad®. If you purchase an issue or subscription, content will be available on both devices as along as you are using the same Apple ID.

Why won’t my issue download?

We recommend using a stable Wi-Fi connection whenever you download an issue. Timing out for any reason might require you to start the download over again. If you started a download and it fails for some reason or you cancel it, you can restart the download by tapping the Library icon on the navigation bar and then tapping the download button on the issue you want.

If I choose a digital edition subscription, will I get all the same content as in the print subscription?

Yes, plus you’ll get great interactive features such as video, audio, additional photo galleries, and more!

How do I get an issue of National Geographic in the app?

You can purchase single issues of National Geographic within the app for $4.99 each, or choose between a monthly subscription for $1.99 per month or an annual subscription of $19.99 per year.

If you are an existing print subscriber you can add complementary access for iPad® and iPhone® editions for the length of your current print subscription term.

I am an existing print subscriber. How do I add the Digital Edition for iPad and iPhone to my subscription?

You can get complementary access for iPad® and iPhone® editions of National Geographic magazine for the length of your current print subscription term.

Tap on the account tab. You will need to enter either your account number and zip code OR your name and the mailing address of your print subscription. Follow the steps to create a username and password. Once completed, sign in to download your digital issues.

Where do I find my account number?

Your account number appears on your magazine’s mailing label. It is highlighted in yellow on the example below.

How do I sign into the National Geographic app once I have created a username and
password?

Go to the Library in the app and tap “Sign In”

This sign in is not required for digital subscriptions purchased from within the app.

My iPad and iPhone will only allow me to download 6 issues?

The 6-issue limit is a feature of the app to save space on your device. You can disable this feature, called "Auto Archive," via the gear icon in the upper right hand corner of the Library view of the application.

Will deleting an issue free up storage space on my iPad and iPhone?

Yes and you can access it again at any time by re-downloading the issue, free of charge.