Ask.com Privacy Policy
As of November 11,2010
At Ask.com, we respect your privacy, and we understand the importance of the information you entrust to us. We want to describe our privacy practices concerning the information collected through the Ask.com website in a clear and concise way. Below we generally describe what information we collect when you visit the Ask.com website, how we protect that information, how long we retain it, whom we share it with, and what your privacy options are.
As our privacy practices evolve, we will update this privacy policy. Any material changes in our privacy practices will be posted prominently on this page.
If you have any question about our privacy practices, you can contact us here or write to our Privacy Officer at:
Ask.com
Attn: Privacy Officer
555 12th Street, 11th Floor
Oakland, CA 94607
Information we collect about your computer or mobile device
Information we collect about your activity on Ask.com and Ask iPhone application
We use cookies and pixel tags to collect and store this information.
If you register with Ask, we collect additional information:
We use a cookie so you remain signed in to your account for two weeks even if you close your browser. You can sign out at any time, and if you do, the cookie that keeps you signed in will be disabled.
If you register with Ask, all past and future information collected about your activity on the Ask.com website will become part of your account information. You may prevent search queries or questions from being associated with your account by signing out of your account and turning on Ask Eraser, and we will not retain any queries you submit while Ask Eraser is turned on. You will not be able to submit any queries to the Ask community if Ask Eraser is turned on. If you are an Ask iPhone application user, you may not use Ask Eraser.
Why we collect information
How long we keep data about you
Data collection and sharing involving third parties
How you can opt out of our collection of information about you
Reviewing, changing or deleting information
If you would like to review, change or delete information we have collected about you, please contact the Ask Privacy Officer here.
Security of the information we collect
We have implemented security measures to prevent unauthorized or unlawful access to and misuse of the information we collect, including technological and physical security measures as well as procedural safeguards. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you.
Cookies, pixel tags and Mobile Device IDs
A cookie is a small text file that is stored on your computer.
If you are using our services through a mobile application, we use your mobile device ID number to recognize you when you use your application and to store your preferences and settings.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers.
We use outside vendors to help us better understand our user demographics. They use cookies and pixel tags in providing their services to us, but do not use them to target ads to you.
Information from children under 13
We do not knowingly collect any personally identifiable information from children under 13. Our site does not allow you to create an account if you are not at least 13.
Government authorities
If requested or required by government authorities, such as law enforcement authorities, courts, or regulators, or otherwise to comply with the law, we may disclose any information we have about our users or modify other practices described in this policy, such as how long and in what form we keep information. We may disclose information that we have collected when required by law or requested by a government authority, to exercise our legal rights or defend against legal claims.
Information collected from users located outside the United State
If you are visiting the Ask.com website from outside the United States, your data will be transferred to and stored in our servers in the U.S. By using our website, you consent to our collection and use of your data as described in this privacy policy.
Ask.com is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union and has self-certified compliance with the Safe Harbor Privacy Principles with respect to personal information transferred to us in the U.S. from the following Ask.com EU/EEA properties:
http://de.ask.com,http://es.ask.com
http://fr.ask.com,http://it.ask.com,http://nl.ask.com
http://se.ask.com,http://no.ask.com
http://at.ask.com,http://pl.ask.com
http://dk.ask.com,http://int.ask.com
For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce’s Safe Harbor website at https://safeharbor.export.gov/list.aspx. We are a participant in the BBB Safe
Harbor Privacy Dispute Program. If, after contacting us directly here you believe that we have not satisfactorily addressed your data privacy concerns in regard to our compliance with the Safe Harbor, you may contact the BBB at www.bbb.org.